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Archive for the ‘Errors’ Category

Quizzes Not Scoring Correctly

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On occasion, we will have reports from faculty that quizzes taken by students on D2L will return very low or unusual scores in the gradebook. For example:

messed up quiz 1In this example, the quiz is worth 5 points, but students are returning very low scores of .04 or .03.

What Causes This?

This is caused by a common mistake made when creating quiz questions. Specifically, the technique used to specify the correct answers.

Fixing the Mistake

The first step in fixing this issue is to correct the affected quiz questions.

1) Click on the Quizzes button in the navbar of your course.

2) Click on the title of the problem quiz

3) In the next screen, click on the Layout/Questions tab

4) Click on the Add/Edit Questions button

5) Locate the first multiple choice or true/false question in the quiz, then click on its title.

6) Scroll down to the area of the question creation screen where the answers are specified.

messed up quiz 2

The example above illustrates the source of the problem. To specify the correct answer for a multiple choice or true/false question, you must put 100 in the box labeled “Weight” next to the correct answer. In other words, if the student chooses “First-Person Narration,” they are awarded 100% of the points for that question.

To correct the quiz, change the “Weight” value to 100 in each of the questions that were incorrectly created.

Re-Scoring Existing Quiz Attempts

Once you’ve corrected the questions in the quiz, each student who takes the quiz from now on will receive the correct final score. However, this doesn’t fix the scores of students who have already taken it. Here’s how:

1) Click on the Quizzes button in your course

2) Next to the title of the affected quiz will be a small drop-down box. Click that, then choose Grade

messed up quiz 3

3) In the next screen, click on the Questions tab

messed up quiz 4

4) In the next screen, click on the bubble labeled “Update All Attempts”

5) Scroll down to the bottom of the screen, and you’ll notice a grouping of questions labeled “Questions that are not in the quiz anymore.” Click on the title of the first question

messed up quiz 5a

6) In the next screen, you will see a breakdown of the answer choices for the question, plus an option labeled “Give to attempts with answer____, _ points

messed up quiz 6

As in the circled example above, use the drop-down box to choose the correct answer, then put the number of points to be awarded in the textbox

7) Click Save at the bottom of the screen, then click Yes at the confirmation.

8) When the screen refreshes, click Go Back to Questions.

9) Repeat the process for each of the affected questions.


Written by SRU Ed Tech

February 20, 2013 at 1:53 pm

Posted in Errors, Tests/Quizzes

Troubleshooting the Blackboard Collaborate Classroom

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Are you using Blackboard Collaborate to conduct synchronous online lectures? Now and then a student will call or e-mail our office for help regarding this tool. Sometimes the web conference window displays buggy behavior, or completely fail to load. Here is a brief outline of the troubleshooting tips we usually recommend:

  1. Still using Internet Explorer? Ditch it. Go to and download Firefox. It’s free, doesn’t take long to download, and runs D2L and BB Collaborate faster.
  2. Blackboard Collaborate uses the Java browser plug-in to display the web conference room. After installing Firefox, go to and click on the red download button. Go through the installation steps, restart your machine, and try again.
  3. If your connection is choppy and slow, try switching to a computer with a plugged-in/wired Internet connection. If you have no choice but to use wireless, try getting closer to your router.
  4. Don’t worry if your webcam or microphone don’t cooperate, or if you don’t have one. So long as you have speakers and a keyboard, you will be able to hear your professor speak, and use the chat box to type in questions.

Blackboard Collaborate does have an official help line if none of the above works. Visit the official support page here.

Written by SRU Ed Tech

February 16, 2012 at 2:49 pm

Ways of Logging in to D2L & Notes on Passwords

leave a comment » – This is the public, university-approved Desire2Learn login site. To sign in, use the first part of your SRU e-mail address, and your Rockmail password. You will be taken into the MySRU portal, which will also present you with registration and degree audit tools. To access D2L itself, you must click on the D2L logo in the left-center part of the screen. – This is the alternate login site. Rather than taking you into the MySRU portal and requiring you to click a second time on the D2L logo, logging in here will take you right into the learning environment and your list of courses. To log in here, use your complete SRU e-mail address and your Rockmail password. You may wish to bookmark this site, as it will bring you in to D2L with fewer clicks. – This is the “back door” entrance. To log in here, you must use your complete SRU e-mail address and your Employee Self-Service password. The only reason this site is used is when non-credit visitors or guests need to access Desire2Learn. In other words, if you don’t have a Rockmail account, and you were issued a temporary username and password, you would use this login site.

What if I Can’t Sign In??

Faculty and students sometimes forget that the same password is used for Desire2Learn, MySRU, Rockmail, and logging on to the computers on campus.If you change one password, it will change across all four systems. A common help call occurs when a student’s Rockmail password has expired and has been reset/changed, and they do not realize that D2L/MySRU uses the same password.

Who Can Reset My Password?

The help line at x4220 can not reset or view your D2L/MySRU/Rockmail password. If you need your password reset, please call x4357 (HELP). If you are a non-credit visitor or guest with a temporary D2L password, the help line at x4220 can reset your password.

Written by SRU Ed Tech

February 16, 2012 at 2:24 pm

Posted in Errors

Error, Page Not Found!

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Near the beginning of each semester, we always get a few calls from faculty reporting that whenever they, or their students, click on a handout in their D2L course, they’re given this message:

What Causes This?

Most of the time, this happens when you perform a course copy, choose to copy over content from an old course,  but don’t also select the Course Files option:

You must choose both Content and Course Files for the course copy to work properly.

How Do I Fix It?

Run the course copy again, this time choosing just the Course Files option.

Written by SRU Ed Tech

October 14, 2010 at 2:31 pm

Posted in Errors