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D2L updates & quick tips

Archive for the ‘Blackboard Collaborate’ Category

Blackboard Collaborate Instructions for Students

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The attached handout gives a brief overview of Blackboard Collaborate and offers instructions and troubleshooting tips for students. Feel free to download it and post it to your D2L course.

Blackboard Collaborate Student Handout (PDF)


Written by SRU Ed Tech

January 8, 2015 at 3:51 pm

Create a Blackboard Collaborate Webinar Room

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Basis Instructions on setting up an Online Room using Blackboard Collaborate

Written by SRU Ed Tech

November 19, 2013 at 3:40 pm

Troubleshooting the Blackboard Collaborate Classroom

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Are you using Blackboard Collaborate to conduct synchronous online lectures? Now and then a student will call or e-mail our office for help regarding this tool. Sometimes the web conference window displays buggy behavior, or completely fail to load. Here is a brief outline of the troubleshooting tips we usually recommend:

  1. Still using Internet Explorer? Ditch it. Go to and download Firefox. It’s free, doesn’t take long to download, and runs D2L and BB Collaborate faster.
  2. Blackboard Collaborate uses the Java browser plug-in to display the web conference room. After installing Firefox, go to and click on the red download button. Go through the installation steps, restart your machine, and try again.
  3. If your connection is choppy and slow, try switching to a computer with a plugged-in/wired Internet connection. If you have no choice but to use wireless, try getting closer to your router.
  4. Don’t worry if your webcam or microphone don’t cooperate, or if you don’t have one. So long as you have speakers and a keyboard, you will be able to hear your professor speak, and use the chat box to type in questions.

Blackboard Collaborate does have an official help line if none of the above works. Visit the official support page here.

Written by SRU Ed Tech

February 16, 2012 at 2:49 pm